FAQs
Frequently Asked Questions
Whenever you're facing technical issues, seeking advice, or simply looking for guidance, our platform is here to lend a helping hand.
Order Placing
Get help with Order Placing
You can place an order by selecting the items you wish to purchase, adding them to your cart, and proceeding to checkout. Follow the prompts to enter your shipping and payment information.
Once your order has been placed, it may be possible to make changes before it is processed. Please contact our customer support team as soon as possible to request any modifications.
We accept a variety of payment methods including credit/debit cards, PayPal, and other online payment gateways. Please refer to our payment options at checkout for more details.
During checkout, you’ll see a field where you can enter your discount code or gift card number. Simply type in the code and click “Apply” to see the updated total. Make sure to check the terms and conditions of the discount code or gift card for any restrictions.
Order Status
Get help To Know Order Status
You can check your order status by logging into your account and navigating to the "Orders" section. You will find updates on your order’s progress, including shipping details.
The "Pending" status indicates that your order has been received but has not yet been processed or confirmed. We are currently reviewing your order details and preparing it for processing.
"Partially Shipped" indicates that part of your order has been shipped, while the remaining items are still being processed. This may happen if you ordered multiple items and some are available sooner than others.
Delays can occur for a variety of reasons, including high order volumes, shipping carrier delays, or unexpected issues such as weather conditions. We strive to deliver your order as quickly as possible and will notify you of any significant delays.
Shipping & Delevery
Get help to know Delevery Details.
Delivery times vary based on your location and the shipping method selected. Estimated delivery times will be provided at checkout and in your order confirmation email.
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment through our courier’s website.
If your order has not arrived within the estimated delivery time, please contact our customer support team for assistance. Make sure to have your order number ready.
We offer various shipping methods including standard, expedited, and express shipping. The available options will be presented to you at checkout based on your location and the items in your cart.
Product Pricing
Get help to with Product Pricing.
While most products are available for immediate purchase, some items may be on backorder or have limited stock. Availability will be indicated on the product page.
Yes, we periodically offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay informed about upcoming deals.
Yes, we offer customization and personalization options for select products. You can find these options on the product page, where you can specify your preferences
For certain products, such as fabric swatches or paint samples, we offer sample requests. Please check the product page or contact our customer support team to inquire about sample availability and request process.
Acount Privacy
Get help to with Account Privacy.
You can place an order as a guest, but creating an account allows you to track orders, save shipping information, and receive special offers.
Yes, you can set a default landing page. In the "User Settings" or "General Settings," find the option to specify the default page users will see upon login.
If you've forgotten your password, click on the "Forgot Password" link on the login page. Enter your registered email address, and we'll send you a link to reset your password. Follow the instructions in the email to set a new password.
To update your account information, log in to your account and navigate to the "Account Settings" or "Profile" section. Here, you can update your personal details, contact information, and preferences. Be sure to save your changes before exiting.
Return & Cancellations
Get help to with Cancellations Details.
Orders can be cancelled if they have not yet been processed. Please contact customer support as soon as possible to cancel your order.
If you are not satisfied with your purchase, you can return it within the specified return period. Please visit our returns page for instructions on how to initiate a return.
Yes, if your order is cancelled, a refund will be issued to your original payment method. The time it takes for the refund to appear will depend on your payment provider.
We accept returns within 30 days of the delivery date for most items, provided they are unused, in their original packaging, and with all tags attached.
